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Remote Technical Writer Needed at Rocket.Chat

About the job

This is a remote job for applicants worldwide!Dreaming, owning, trusting and sharing is the basis of who we are as Rocketeers and we’re looking for someone who sees themselves in this too! So if you take initiative and responsibility, while being accountable and freely giving and asking for feedback, always working with transparency in your actions and tasks, this role is for you!

Our platform is a highly distributed system leveraging modern database and messaging technologies. As a technical writer, you will use your writing and technical skills to write clear and consistent documentation and tutorials on high-complexity features. You will write for experienced developers, non-technical users, and business decision-makers. Your work will support a large global community of Rocket.Chat users.
We are looking for a Technical Writer to create and/or edit developer product documentation. This includes organizing, creating, and maintaining APIs, SDKs, and other customer and developer-facing materials.The technical writer will be a member of the Product team and will work closely with our teams to understand all aspects of our product suite, with a focus on developer documentation.
Your Skills 🎯

  • Minimum of 1 years of software technical writing experience, ideally in fintech industry
  • Write comprehensive, clear, and well-structured documentation; this includes API, SDK (JavaScript and other libraries) and infrastructure documentation
  • Good Communication skills: demonstrably excellent communicator
  • Experience in writing API documentation
  • Exposure to Open API 3 specification
  • Examples of your Technical Writing on public URLs
  • Self-organized and autonomous when required; while adept at building relationships within other cross-functional teams (remotely)
  • Master at quickly grasping complex technical concepts and making them easily understandable
  • Experience in receiving feedback
  • Experience with a wide range of technical writing for example, user guides, help articles, high-level overviews, API documentation, knowledge base documentation, UX microcontent
  • Comfortable with remote work, especially in collaboration with others across countries and time zones.

What you’ll do 🧑‍💻

  • Create, revise, publish, and continuously improve the Rocket.Chat’s documentation in collaboration with engineers, product managers, and other stakeholders.
  • Work in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
  • Review and edit documentation for all new and enhanced features.
  • Conduct reviews and revamps of section or page content and structure
  • Help review and triage incoming suggestions, corrections, and other content from the Rocket.Chat community
  • Supplement developer documentation with relevant sample code to reduce ground-up efforts of external developers.
  • Contribute to the continual improvement of our documentation through feedback analysis, support tickets, and interviews
  • Constantly learning about Rocket.Chat and its integrations by exploring them yourself and communicating with other team members

Benefits ✨Wherever you are our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable, so if you are remote or working from our office in Porto Alegre (Brazil) you’ll receive a set of benefits to improve your work experience! They include a flexible schedule, multicultural environment with colleagues in over 30 countries, a vibrant company culture, remote work as you wish, unlimited Paid Time Off, language and tech courses and more!

About Rocket.Chat 🚀‍Rocket.Chat is the world’s largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations, or integrations.
Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.As Rocket.Chat we believe in reconnecting the world, one conversation at a time! See yourself in that? So apply now!

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