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Remote Customer Support Officer at Subssum

  • Job Title: Remote Customer Support Officer
  • Location: Remote

Company Overview:

Subssum is a dynamic and innovative company committed to delivering exceptional products/services and fostering strong customer relationships. As we expand our operations, we are seeking a dedicated Remote Customer Support Officer to join our team.

Job Summary:

As a Remote Customer Support Officer, you will play a pivotal role in ensuring our customers receive outstanding support and assistance. You will be responsible for resolving customer inquiries, providing product/service information, and maintaining a positive customer experience through various communication channels.

Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries via email, chat, and phone.
  2. Identify and assess customers’ needs to achieve satisfaction, escalating complex issues to the appropriate departments when necessary.
  3. Provide accurate, valid, and complete information by utilizing available resources and systems.
  4. Build sustainable relationships with customers and actively seek opportunities to enhance their experience.
  5. Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
  6. Collaborate with internal teams to address customer concerns and improve overall service delivery.
  7. Stay up-to-date with product knowledge, company policies, and industry trends to effectively assist customers.
  8. Contribute to the development of customer support procedures, documentation, and training materials.

Qualifications and Skills:

  1. Proven work experience in customer support or a similar role.
  2. Excellent communication skills, both verbal and written, with a strong command of the English language.
  3. Ability to empathize with customers and prioritize their needs effectively.
  4. Proficiency in using customer support software, CRM systems, and other relevant tools.
  5. Strong problem-solving skills and the ability to think critically under pressure.
  6. High level of patience, resilience, and adaptability in a fast-paced environment.
  7. Remote work experience and familiarity with remote collaboration tools (e.g., Slack, Zoom) preferred.
  8. A proactive attitude towards learning and self-improvement, with a commitment to delivering exceptional customer service.

Working Conditions:

  • This is a remote position, allowing flexibility in working hours.
  • Must have a reliable internet connection and a quiet workspace conducive to conducting customer support activities.


  • Competitive salary based on experience.
  • Opportunities for career growth and professional development.
  • Flexible work schedule.
  • Remote work environment with a supportive team culture.


  • Good communication
  • Empathy
  • Problem solving
  • Patience
  • Product Knowledge

Join Subssum and be part of a team dedicated to providing unparalleled customer support and making a positive impact on our customers’ lives. Apply now to embark on an exciting journey with us!


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